Terms of Use

General Terms of Purchase

These Terms apply to the rights and obligations relating to the purchase of products/items at the online store cikcak-art.hr, and the rights and obligations resulting from the conclusion of a distance purchase contract (hereinafter: the contract) between the consumer as the final buyer (hereinafter: the buyer) and internet store cikcak-art.hr and are considered to be an integral part of such contracts.

The cikcak-art.hr online store offers its services on the web site http://cikcak-art.hr, further on CIK-CAK ART webshop. The holder of all rights to the cikcak-art.hr domain is CIK-CAK ART j.d.o.o., Vladimira Nazora 3, 44320 Kutina, OIB: 12013687086, VAT ID number: HR12013687086. By using the CIK-CAK ART webshop’s service and all affiliated pages at the cikcak-art.hr domain, the buyer is considered to be familiar with these Terms of Purchase (hereinafter: Terms) at any time and to fully understand and accept them.

Terms are subject to change at any time, so the buyer should check this pages at each visit to be familiar with his rights and obligations. If the buyer continues to use the CIK-CAK ART webshop after the Terms have been changed, he or she is considered to be in compliance with the new Terms. CIK-CAK ART j.d.o.o. reserves the right to modify these Terms and Conditions without prior notice and will not be liable for any possible consequences resulting from such changes.

The internet service provider for the CIK-CAK ART webshop is CIK-CAK ART j.d.o.o., Vladimira Nazora 3, 44320 Kutina, OIB: 12013687086, VAT ID number: HR12013687086.

CIK-CAK ART j.d.o.o. reserves the right to terminate the services and to modify the content as well as any other services and subpages that are an integral part of the CIK-CAK ART webshop at any time without prior notice and shall not be liable for any possible consequences resulting from such changes. These changes will take effect at the time of publication on this website.

CIK-CAK ART j.d.o.o. reserves the right to modify, restrict or terminate the service at any time without prior notice, totally or partially, or may wholly restrict access as well as providing certain services to users who violate the Terms and Conditions of use.

The use of the CIK-CAK ART website service is only granted to adults who are at least 18 years of age or older. The use of the CIK-CAK ART website is not permitted to juveniles so their parents and/or guardians should take that into account, otherwise they have all the rights and obligations resulting from such use, while CIK-CAK ART j.d.o.o. is not liable for any consequences that may arise. This means that only legal representatives can purchase goods in the CIK-CAK ART webshop in the name and for the account of the juveniles or persons without complete legal capacity, while persons who have partial legal capacity can conclude a contract only with the consent of their legal representative.

CIK-CAK ART j.d.o.o. tries to ensure that product information is accurate and up-to-date, but will not be held accountable for possible errors in published information. CIK-CAK ART j.d.o.o. does not assume any liability or guilt for any errors or oversights in the contents of the CIK-CAK ART website, as well as the accuracy of the information provided, or is responsible for the occasional failure of the pages or their parts.

CIK-CAK ART j.d.o.o. reserves the right to mistakes in the description and photos of the products. Photos and images on this site and on partner sites do not have to fully match the products that are actually available. Some photos may be standard for a particular type of product. A buyer of such item can not make a complaint on that basis. If the available item significantly deviates from the item of the required characteristics, CIK-CAK ART j.d.o.o. will inform the buyer and act accordingly.

Purchase, contract and termination

These Terms, as well as certain purchase Conditions indicated together with the information on certain products, represent the intent of CIK-CAK ART j.d.o.o. for the conclusion of the contract, and the customer as the buyer accepts these Terms and Conditions by the registration, by placing the order or taking a similar action. The contract is deemed to have been concluded between the user/buyer and CIK-CAK ART j.d.o.o. under the Terms of Purchase specified in these terms. The contract between the buyer and CIK-CAK ART j.d.o.o. is valid only for the Republic of Croatia.

The purpose of the Contract is to purchase the selected item through the CIK-CAK ART webshop by paying the appropriate compensation (price) for this product and the associated price of delivery of the same item. The agreement is concluded with the means of distance communication (contract concluded remotely) via: placing the internet order in the CIK-CAK ART webshop, printed promotional advertising which includes the order form and by telephone. The buyer can choose the option that CIK-CAK ART j.d.o.o. informs him or her about new products, items on sale etc. (newsletter). After a successful registration (all the required information is properly filled in), the buyer will receive the confirmation of the successful registration to his or her e-mail address.

The products that can be purchased are shown on the cikcak-art.hr website and each product contains price information and product specifications. Price and delivery terms are listed on the “Shipping information” link.

All prices of the products at the CIK-CAK ART webshop are quoted in kunas with VAT included. Prior to the conclusion of the contract, the buyer has the opportunity to review the Terms by clicking on the “Terms of Purchase” link. The contract shall enter into force and shall be binding from the moment the buyer accepts the offer of CIK-CAK ART j.d.o.o. in one of the following ways:

by choosing payment and placing the order as a registered user of CIK-CAK ART webshop
by selecting the payment method and by completing the order as a guest user of CIK-CAK ART webshop (without registration),
by choosing the payment method and by placing/exchanging the order by email at info@cikcak-art.hr
In the process of registration or creating the user account, the buyer is obligated to choose the name under which the services will be provided and to select a password and submit a valid e-mail address. All the information required to register and create the user account must be true, where it is absolutely forbidden to use false data.

The user account is created for one person only and it is not allowed to disclose the registration/account information to third parties. The buyer is obligated to store the password and account information. It is not allowed to use another person’s account. For violation of the provisions of the terms in this section, CIK-CAK ART j.d.o.o. reserves the right to terminate the buyer’s account, at its sole discretion and without having to compensate the buyer for any costs or damages.

The contract shall enter into force when the buyer accepts the offer to conclude such a contract. Purchase agreement between buyer and CIK-CAK ART j.d.o.o. is concluded at the time of the payment of the product. The buyer will be electronically enabled to review the contract or sent an email which contains: a confirmation of the contract concluded, or the prenotification notice referred to Article 57, paragraph 1 of the Consumer Protection Act (OG 41/14 ), these Terms and the notice of the buyer’s right for unilateral termination of the contract with a one-sided termination form referred to in Article 61, paragraphs 1 and 2 of the Consumer Protection Act.

The buyer may unilaterally terminate the contract within 14 (fourteen) days without giving reasons. According to Article 79, paragraph 1 of the Consumer Protection Act (NN, 41/14), the buyer shall not be entitled to one-sided termination of the contract if the required services are wholly fulfilled and the fulfillment has initiated with his explicit prior consent and confirmation that he or she is aware of the fact that he or she will lose the right to unilaterally terminate the contract if the service is wholly fulfilled.

In order for the buyer to exercise the right to unilaterally terminate the contract, he/she must notify CIK-CAK ART j.d.o.o. on the decision to terminate the contract unilaterally before the expiry of the deadline and by an unequivocal statement sent by mail (CIK-CAK ART j.d.o.o., Vladimira Nazora 3, 44320 Kutina) or by email to: info@cikcak-art.hr in which the buyer will state name and surname, address, telephone number or email address, order number or account, and may use the provided written form for unilateral termination of the contract. The one-sided termination of the contract, which is on the pages of cikcak-art.hr in the “Terms of Purchase” section, can be completed and sent electronically; in this case CIK-CAK ART j.d.o.o. will submit a receipt of the notification of the unilateral termination of the contract without delay by electronic mail. The deadline for the unilateral termination of the contract is 14 (fourteen) days from the date of the goods being delivered to the buyer or to a third person designated by the buyer, and which is not a carrier, or in the case of the services provided by the Contract.

If the buyer terminates the contract unilaterally, his/her refund of the money received, including delivery costs, without delay, shall be executed within 14 (fourteen) days from the date CIK-CAK ART j.d.o.o., or the CAK ART webshop receives the buyer’s decision to terminate the contract unilaterally. Refund of money will be executed in the same manner as the buyer has made the payment. In case that the buyer agrees to a different manner of refund, he or she does not bear any additional costs. The CIK-CAK ART j.d.o.o. can only execute the refund after the goods are returned or after the proof of the sent goods is submitted.

The buyer is obligated to deliver or to send the goods to CIK-CAK j.d.o.o., Vladimira Nazora 3, 44320 Kutina, without unnecessary delay, and in any case not later than within 14 (fourteen) days from the date of decision on the unilateral termination of the contract with the CIK-CAK ART j.d.o.o. The cost of returning the goods according to the Consumer Protection Act (OG 41/14, Article 77), is beared by the buyer. The buyer is also responsible for any impairment of the goods resulting from the handling of the goods.

The buyer bears the costs of the services provided by the CIK-CAK ART j.d.o.o. which initiated during the period for unilateral termination of contract. The buyer is obligated to pay the amount proportionate to the one of delivered goods up to the moment the buyer has notified the CIK-CAK ART j.d.o.o. on the unilateral termination of the contract. At the link on our website you will find a copy of the unilateral contract termination form that you can electronically fill out and send:

Unilateral contract termination form